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mobyduck
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Deleted ntl emails

I am trying to recover a deleted email address from my ntl account, but the trash folder only contains the last 30 deleted items. Is there any way that I can go further back in the search? Thanks in advance.

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mobyduck
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Re: Deleted ntl emails

Sorry, should have said 'email', not email address.
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用心棒
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Re: Deleted ntl emails

Virgin Media's Email retention policy for the Trash folder is to retain emails for the last 7-days, i.e. anything older than 7-days is automatically permanently deleted.


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Akua_A
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Re: Deleted ntl emails

Hi @mobyduck,

Welcome back to our community forums and thank you for your email query.

Was the great advice given by @用心棒 useful? Do you need any further help? 

Thanks,

Akua_A
Forum Team



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