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Deleted NTLWorld email address

ruthiewschneid1
Joining in

on ‎05-12-2023 14:13

Hi, you have confirmed via whatsapp that you have deleted my email address, confirming that your terms state that this happens 90 days after closing an account. My account closed over two years ago!

I had no notification that it would be deleted and emails are not being returned as undelivered. How do I know that its not been hacked?

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎05-12-2023 17:49

As you have no VM services they can delete your email account. I moved my email a long time ago just to circumvent this very situation. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
Forum Team
Forum Team

on ‎06-12-2023 18:15

Hey ruthiewschneid1,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your email account but if you are no longer a customer, your email address would be closed down, this is advised in the terms and conditions, if the email are undelivered then it would seem that your account has been closed down but I would be happy to take a look to make sure. I will send a private message over to you now. 

Kind Regards,

Steven_L

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