For information for anyone reading this thread, it is currently entirely possible for a VM broadband customer to have up to ten different My Virgin Media sign in combinations of email address and password.
This would be one for the primary account and then potentially 9 secondary accounts.
@Dtprop It would seem that the agent that you spoke to did not understand this. I have no idea what they have done in 'merging' the accounts. Equally I don't know if the IT team will be able to undo it to restore the secondary account.
@Ilyas_Y should be able to follow this up for you.
I should also add that using a VM email address as your main business address is not a good idea and is likely to be against the Terms and Conditions signed up to.
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