Menu
Reply
Scamp0924
  • 2
  • 0
  • 0
Joining in
424 Views
Message 1 of 3
Flag for a moderator

Delete virgin email address

Hi

I am no longer a virgin customer and understood email addresses were deleted 90 days after leaving. It has been 7 months since I left and my email has not been deleted and has now been hacked. I can no longer access the address via myvirginmedia as I am not a customer so I cant change the password. How can I get the email address deleted.

0 Kudos
Reply
MissPasko
  • 1.83K
  • 221
  • 970
Very Insightful Person
Very Insightful Person
391 Views
Message 2 of 3
Flag for a moderator

Re: Delete virgin email address

You have come to the right place, Scamp0924.

As you know, the mailboxes should have been closed AND deleted automatically 90 days after you finished being a customer, according to VM's own Terms and Conditions. But the process fails all too often and leaves the former customer vulnerable to hacking and theft of personal and financial details (IMO, someone should definitely claim for damages from VM or complain to ICO!).

Only VM staff can raise a ticket to get the orphaned mailboxes deleted manually. The friendly Forum Team will visit this thread in the next few days and then take your personal details by private message.

When they say it is done, you can verify it is gone by running the email address(es) through https://mailtester.com.

In the meantime, if you still have access via an email client (try Thunderbird - using IMAP process which synchronises with the mailbox stored on the VM server), delete everything from all the folders to reduce the information available to hackers.

Best wishes to you.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/


~ ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ ~

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Steven_L
  • 4.65K
  • 340
  • 462
Forum Team
Forum Team
354 Views
Message 3 of 3
Flag for a moderator

Re: Delete virgin email address

Hey Scamp0924

 

I can arrange for your email address to be deleted via a private message. I will drop the message over in a moment and we can get this logged with our IT team and the mailbox removed.

 

 

 

Regards

Steven_L