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Dogilvie
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Delete unused blueyonder account

Can't find a facility to delete a very old blueyonder account - not been used for over a decade now but still getting spam. 

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Katie_WT
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Re: Delete unused blueyonder account

Hi there @Dogilvie

 

Welcome to our Community and thanks so much for your first post. When you leave our family, email addresses are usually deleted within around 90 days. Sometimes if they are in constant use, they can miss the sweep and remain connected. 

 

If you are still an active customer with us, the email will remain if it's the primary email address. This cannot be deleted. If it's a secondary email address, you can delete this from your online account

 

Hope that helps

 

Cheers

 

 

 

 

 

 

Katie - Forum Team


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Dogilvie
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Re: Delete unused blueyonder account

Thank you. 

The blueyonder addresses haven't been in use for over a decade although one still appears to be shown as my Virgin Media Mail address. Surely there must be a workaround here other than cancelling my Virgin account and starting again. 

Regards

Duncan 

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Emma_C
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Re: Delete unused blueyonder account

Thanks for getting back to us Duncan;

Do you currently have an active Broadband account with us? As Katie explained, if so and this is the primary Virgin Media email address for that account we are unable to delete this. This would only be deleted after disconnection. If this is a secondary email account, you'll be able to delete this by signing into the primary email on your account.

If you no longer have an active Broadband account with us please let us know.

In regards to the spam emails; are you receiving Spam emails to this account, or is this email address sending them?

If you're receiving spam emails to the account we'd recommend marking them as Spam, and any further ones should go straight into your spam folder.

Thanks

Emma_C - Forum Team
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Dogilvie
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Re: Delete unused blueyonder account

Yes I still have Broadband via Virgin. 

I’m sure you have your reasons but it seems strange that the only way to delete an unused blueyonder  account is to cancel my Virgin account and then sign up again as a new customer.  Not great customer experience. 

Duncan

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