Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community.
I'm sorry to hear that you've been missing out on some important emails. We can have a look in to things but I will need to confirm some details with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.