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ckwilson
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Delete on old virgin net email account

Hi, I've got an old virgin.net account that I've not used for over 12 months and would like to delete it. It's been dormant for a while but I'm getting malicious spam now so would like to stop this and remove the email account. Thanks

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MissPasko
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Re: Delete on old virgin net email account

You have come to the right place, ckwilson.

As you may know, the mailbox should have been closed AND deleted automatically 90 days after you finished being a customer (1 year for virgin.net IIRC), according to VM's own Terms and Conditions. But the process fails all too often and leaves the former customer vulnerable to hacking and theft of personal and financial details (IMO, someone should definitely claim for damages from VM or complain to ICO!).

Only VM staff can raise a ticket to get the orphaned mailboxes deleted manually. The friendly Forum Team will visit this thread in the next few days and then take your personal details by private message.

When they say it is done, you can verify it is gone by running the email address(es) through https://mailtester.com.

In the meantime, if you still have access via an email client (try Thunderbird - using IMAP process which synchronises with the mailbox stored on the VM server), delete everything from all the folders to reduce the information available to hackers.

Best wishes to you.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/

p.s.  Be sure to ask them to double check that your wife's address is well and truly deleted also!

https://community.virginmedia.com/t5/Forum-Archive/Virgin-net-email/m-p/3899243


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ckwilson
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Re: Delete on old virgin net email account

Thank you Mark, I'll look out for the contact from the team and good point about clearing down the email account, which I've already done, so it's nice and empty and ready for deletion.

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ckwilson
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Re: Delete on old virgin net email account

Apologies MissPasko no idea why I called you Mark !!

MissPasko
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Re: Delete on old virgin net email account

Like Mark Twain, perhaps!  One pseudonym is as good as another.


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David_Bn
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Re: Delete on old virgin net email account

Good Morning ckwilson

 

Thanks for your post and a very warm welcome to our Community Forums!

 

I'd be happy to remove ant E-Mail addresses you need deleting by our team. 

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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dan1803d
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Re: Delete on old virgin net email account

Hi David_Bn,

Firstly I am new to the forum so apologies if I have stared off incorrectly.

Like others I have an old Virgin.net email accound which is unused for many years now. It has obviously been compromised and I receive melicious spam mails regularly. I am hoping that this mail can be deleted entirely asap.

I hope you can help.

Thanks Dan

 

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Hetty_R
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Message 8 of 9
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Re: Delete on old virgin net email account

Hi dan1803d,

 

Welcome to our community forums! 

 

Really sorry to hear you're having problems with an old email account. 

 

I will send you a private message now in order to request the email to be deleted, please reply when you can 🙂 

 

Many thanks, 

Hetty

Hetty_R
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John_GS
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Message 9 of 9
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Re: Delete on old virgin net email account

Good morning @dan1803d,

 

Thanks for the message. The email shouldn't be receiving anything as I've checked the ticket and it's definitely been removed. Also it's not active when I check the email on mailtester.

 

Are you able to log in to it at all?

 

Kind regards,

John_GS
Forum Team

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