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Socket
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Delete old virgin.net email account which has been hacked

Please can you help. My old virgin.net email account, which I no longer use, has been hacked. This account should have been deleted after I stopped using Virgin in 2013. I cannot access this virgin.net email account as my username is not recognised. I am receiving spam and fraudulent emails from this old account which are being auto forwarded to another account. I have no other accounts with Virgin Media.

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John_GS
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Re: Delete old virgin.net email account which has been hacked

Hi Socket

 

Thanks for posting and welcome to the community.

 

My apologies for the email issue. I'll happily help delete it. Please also do not send a PM unless requested as this is against forum rules. 

 

I'll PM you now to get the details and raise it with IT.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Delete old virgin.net email account which has been hacked

Hi @Socket

 

Thanks for joining me on PM. I've raised this with IT for deletion now. Reference number is P010400270. 

 

IT's timescales are 3-5 working days.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

Socket
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Re: Delete old virgin.net email account which has been hacked

Hello John_GS

Thank you very much for your help.

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