Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Sue26
Joining in
234 Views
Message 1 of 3
Flag for a moderator

Delete old virgin.net address

Hi There 

One for forum team probably - my old virgin.net e-mail has I think been hacked - spam to my contacts. 

Frustrated as when months ago before this I tried to get someone on the phone to help delete it I was told I had to speak to Talk Talk and of course Talk Talk said speak to Virgin. Took a long time to get nowhere.

Now urgent can anyone help please? 

Thanks

0 Kudos
Reply
Highlighted
  • 1.33K
  • 137
  • 724
MissPasko
Knows their stuff
209 Views
Message 2 of 3
Flag for a moderator

Re: Delete old virgin.net address

Good morning Sue26,

You have surmised correctly, the Forum Team can take your details by Private message and pass them to the email team to get the address permanently deleted from their system.  It might not stop the address from being spoofed (another type of spamming), but it is still a great idea to close it as it should have been done years ago.

Wait here and someone from Virgin Media will contact you.  Response time anything from 30 minutes to a few days.

One thing you haven't made explicit - are you no longer a VM broadband customer?


~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

If you want to say thanks > click 'Kudos'.
Have we solved your issue? > click 'Mark as Helpful Answer'
Highlighted
  • 3.36K
  • 159
  • 267
Forum Team
Forum Team
204 Views
Message 3 of 3
Flag for a moderator

Re: Delete old virgin.net address

Hi Sue26,

 

Thanks for posting and welcome to the community.

 

I'll try to assist you with this and I'll pop you a PM to get some details.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"