Thanks for the post Tmartland and welcome to our community.
Can we please confirm if this email address is attached to an active Virgin Media account? If so and if it's not the primary email you should be able to remove this on your My Virgin Media account.
If not, we can help further just let us know.
Hi this isn't a primary email and I no longer have a virgin media account as I moved and you don't cover my area.
No problem I'll pop you over a private message so we can request for it to be deleted from the systems.