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pcb1
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Delete old ntlworld email addresses

Please can somebody help in deleting my old ntlworld account and all email addresses attached.  I have started to get threatening emails from this disused account.  I am no longer a virgin customer but need action ASAP please. 

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MissPasko
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Re: Delete old ntlworld email addresses

You have come to the right place, pcb1.

As you may know, the mailbox should have been closed AND deleted automatically 90 days after you finished being a customer, according to VM's own Terms and Conditions. But the process fails all too often and leaves the former customer vulnerable to hacking and theft of personal and financial details (IMO, someone should definitely claim for damages from VM or complain to ICO!).

Only VM staff can raise a ticket to get the orphaned mailboxes deleted manually. The friendly Forum Team will visit this thread in the next few days and then take your personal details by private message.  Be sure to name all the email addresses so they don't miss one.

When they say it is done, you can verify it is gone by running the email address(es) through https://mailtester.com.

In the meantime, if you still have access via an email client (try Thunderbird - using IMAP process which synchronises with the mailbox stored on the VM server), delete everything from all the folders to reduce the information available to hackers.

Best wishes to you.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/


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Robert_P
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Re: Delete old ntlworld email addresses

Hello pcb1

 

Sorry to hear of the emails received but thanks for taking the time to contact us here on the forums.

 

In order to look into this further for you I will need some more details from you, I'm going to send you a Private Message to get these securely so we can take the appropriate steps.

 

Thanks

 

Rob

Emailtodelete
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Re: Delete old ntlworld email addresses

Hi  - I have the same issue. I have tried speaking to someone in the past to help but the account is still active. Please can you help. The account now only receives (a lot of) spam.

Thanks

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Megan_L
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Re: Delete old ntlworld email addresses

Hi Emailtodelete,

Thanks for using the forums to get your Email deleted, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I will need to send you a PM in order to take down your email, then I'll create an IT ticket in order to get this deleted off our servers - deactivating it 🙂

Speak to you soon!

Thanks,

Megan_L

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Megan_L
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Re: Delete old ntlworld email addresses

Hi Emailtodelete,

Thanks for chatting with me in our PM, I am glad to say that I managed to get this sorted for you.

The IT team will have your email deleted over the next 24 hours, after which your email will no longer be active.

Please come back to me if you have any more issues with this particular aspect.

Anything else, just create a new post and we will be along to help soon after 🙂

Thanks,

Megan_L

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