Menu
Reply
Macc26
  • 1
  • 0
  • 0
Joining in
917 Views
Message 1 of 13
Flag for a moderator

Delete old ntlworld email accounts

I have not been a customer of VM for a number of years since moving to an area which they do not cover. I need to delete four old ntlworld.com email accounts. Two of these have message diverts to my new account and I can see numerous phishing emails and now an attempt by someone to clone the address and use it for fraudulent activity.

Please could you advise how I can close these accounts and remove the threat. 

Many thanks 🙂

0 Kudos
Reply
Graham_A
  • 17.27K
  • 2.46K
  • 7.35K
Very Insightful Person
Very Insightful Person
910 Views
Message 2 of 13
Flag for a moderator
Helpful Answer

Re: Delete old ntlworld email accounts

Yes, the VM Forum Team should be able to arrange this for you. It will be a few days before they respond due to the number of posts in the queue.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Emma_C
  • 8.28K
  • 512
  • 560
Forum Team
Forum Team
748 Views
Message 3 of 13
Flag for a moderator

Re: Delete old ntlworld email accounts

Hi Macc26, 

Thanks for your post and welcome to our community. 

 

Very sorry for the delay in getting back in touch, we have been busier than usual. 

So I can help with this I'm going to send you a personal message to grab some details. 

I'll do this now and I look forward to hearing back from you soon.

Emma_C - Forum Team
0 Kudos
Reply
Idap
  • 4
  • 0
  • 1
Tuning in
700 Views
Message 4 of 13
Flag for a moderator

Re: Delete old ntlworld email accounts

Hello

please can you delete my old ntlworld account. I know it has been hacked and I can’t remember the password. So now contacts of mine are being sent spam email. Thank you

0 Kudos
Reply
Beth_G
  • 3.97K
  • 234
  • 405
Forum Team
Forum Team
672 Views
Message 5 of 13
Flag for a moderator

Re: Delete old ntlworld email accounts

Hi @Idap,

 

Thanks for getting in touch, and welcome to the Community Forums.

 

I'm very sorry to hear that your old email account has been hacked, and for our delayed response from here.

 

I'll be more than happy to help get the mailbox shut down for you - I have popped you over a PM so I can take some further details. 

 

Kind regards,

 

Beth

0 Kudos
Reply
Idap
  • 4
  • 0
  • 1
Tuning in
662 Views
Message 6 of 13
Flag for a moderator

Re: Delete old ntlworld email accounts

Hi Beth 

i have pm you now as didn’t see a message from you. 

Thanks

0 Kudos
Reply
Beth_G
  • 3.97K
  • 234
  • 405
Forum Team
Forum Team
656 Views
Message 7 of 13
Flag for a moderator

Re: Delete old ntlworld email accounts

Hi Idap,

 

My apologies - my PM didn't send for some reason, but thanks for letting me know! I have resent it to you now. Please let me know if you've got it.

 

Thanks!

 

Beth

0 Kudos
Reply
Beth_G
  • 3.97K
  • 234
  • 405
Forum Team
Forum Team
646 Views
Message 8 of 13
Flag for a moderator

Re: Delete old ntlworld email accounts

Hi Ida,

 

Thank you for your message and for confirming your details via PM. I hope you had a nice weekend!

 

I have sent off a request to our IT Team so that your email address can be permanently deleted. This has been raised under the reference: P010320220

 

As soon as our IT Team have let me know that they've deleted the mailbox, I will pop back here.

 

Kind regards,

 

Beth

Idap
  • 4
  • 0
  • 1
Tuning in
639 Views
Message 9 of 13
Flag for a moderator

Re: Delete old ntlworld email accounts

Thank you Beth

Hope you had a good weekend too

thanks Ida

0 Kudos
Reply
Beth_G
  • 3.97K
  • 234
  • 405
Forum Team
Forum Team
629 Views
Message 10 of 13
Flag for a moderator

Re: Delete old ntlworld email accounts

Hi Ida,

 

The email address has now been permanently deleted for you.

 

I did thank you - hope you did too, and happy holidays! 🙂

 

Kind regards,

 

Beth