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Pipachalk
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Delete old blueyonder email

Hi

i closed my virgin account 3 years ago but my email accounts continued to work. This month someone seems to have got access and are using it to reset passwords and get access to other accounts. Also I think they’re using it to send spam. Spent an hour in the phone tonight to be told they can’t delete and I can deactivate it via my outlook app. Which must be a load of rubbish. I can only delete the account and then I won’t know what password they have reset if I don’t get the emails. Is their any way you can do. I have sen posts where some clever people had sorted it. 

 

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Gareth_L
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Re: Delete old blueyonder email

Hi Pipachalk,
Sorry to hear this has happened. 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

Gareth_L
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Message 3 of 8
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Re: Delete old blueyonder email

Thanks Pipachalk

I have the account details needed now

It's an easy fix which can take around 7 days to delete the emails 

You have 1 main Blueyonder address and 3 secondary emails 

I have requested for these to be deleted by our IT Department 

If you check here  in 2 weeks you can see if its been deleted 

Gareth_L

Pipachalk
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Re: Delete old blueyonder email

Thanks Gareth. 

I thought it must be possible seeing as we can send things to mars.

I honestly despair with virgin media’s customer services these days though. They just seem absolutely useless and they were quite rude to me when they said there was nothing they could do and only I could deactivate it. 

Thry also told me it hadn’t been hacked but I keep getting password reset emails that I didn’t ask for. 

Glad I found this forum. 

Pipachalk
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Re: Delete old blueyonder email

Thanks gareth. It’s worked already. The email address does not exist. 

Chris_W1
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Re: Delete old blueyonder email

Hi Pipachalk, 

 

Thanks for messaging us. 

 

We are glad to see this resolved 

 

Let us know if you need anything else

 

Kind regards 

Chris. 

Mackers66
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Re: Delete old blueyonder email

Hi Gareth

I have the same problem. I have 1 blueyonder email address and 3 or 4 associated addresses including one linked to a web page. I need all these deleted please.

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Natalie_L
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Re: Delete old blueyonder email

Hi Mackers66 

 

Thank you for posting.

 

In order for us to look in to this further, we will need to grab a few more details via private message. 

i will send this over to you now and it will be available via the purple envelope on the top right of this page 🙂 

 

Thanks 
 

 

 

Nat
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