i closed my virgin account 3 years ago but my email accounts continued to work. This month someone seems to have got access and are using it to reset passwords and get access to other accounts. Also I think they’re using it to send spam. Spent an hour in the phone tonight to be told they can’t delete and I can deactivate it via my outlook app. Which must be a load of rubbish. I can only delete the account and then I won’t know what password they have reset if I don’t get the emails. Is their any way you can do. I have sen posts where some clever people had sorted it.
Sorry to hear this has happened.
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
I thought it must be possible seeing as we can send things to mars.
I honestly despair with virgin media’s customer services these days though. They just seem absolutely useless and they were quite rude to me when they said there was nothing they could do and only I could deactivate it.
Thry also told me it hadn’t been hacked but I keep getting password reset emails that I didn’t ask for.