Virgin Media Community

[graybarney01]

I moved from Virgin Media to Sky in 2019 and was advised my old blueyonder email account would be removed / deactivated in 90 days time. I've been checking this old account from time to time as it was still active and receiving mainly spam (which I checked using MS Office. As of 04/03/2022 there are no longer any emails dropping into the blueyonder account. It appears to have been hacked as I've received a malicious email from my own blueyonder email account saying so.

I need to get this account blocked / removed ASAP to ensure no further activity is undertaken on the account. My old password no longer works therefore I would like to know how I can get this done as an ex Virgin Media account holder. 

[Alex_RM]

Hi graybarney01,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear this is still active, so I can help I'll need a few details from you.

I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for proving me with those details over private message graybarney01,

I've raised an IT request to remove/ delete the email address from our systems, the IT team usually take a couple of days to do this.

Kind regards,

Alex_Rm