Menu
Reply
Jobato1972
  • 4
  • 0
  • 0
Joining in
976 Views
Message 1 of 10
Flag for a moderator

Delete old blueyonder aliases

20200611_235513.jpg

I have a blueyonder email address as the primary address on my virgin media account. However, I believe that 1 or more of the 3 aliases attached to the primary email address have been hacked. Can these 3 addresses be removed i.e. just leave the primary email address?

I am unable to delete this online (unlike extra accounts). I no longer require these 3 aliases and have no control over the aliases being hacked and/or spam being sent.

I have received a few letters regarding this but feel powerless to resolve the spam/hacking problem. 

0 Kudos
Reply
Graham_A
  • 16.53K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
970 Views
Message 2 of 10
Flag for a moderator
Helpful Answer

Re: Delete old blueyonder aliases

As I understand it the Forum Team are now able to ask their IT colleagues to delete individual alias accounts.  This didn't use to be possible.

Wait for the Forum Team to respond to this thread so that they can take this forward.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Jobato1972
  • 4
  • 0
  • 0
Joining in
714 Views
Message 3 of 10
Flag for a moderator

Re: Delete old blueyonder aliases

Is anyone going to contact me regarding this issue? I'm still getting my blueyonder.co.uk email hijacked. It's totally out of my control.

I just want 3 of 4 aliases deleted.

Tags (1)
0 Kudos
Reply
Jobato1972
  • 4
  • 0
  • 0
Joining in
712 Views
Message 4 of 10
Flag for a moderator

Re: Delete old blueyonder aliases

I've received 2 emails asking me to rate my experience / problem solved!

0 Kudos
Reply
Corey_C
  • 3.93K
  • 214
  • 326
Forum Team
Forum Team
666 Views
Message 5 of 10
Flag for a moderator

Re: Delete old blueyonder aliases

Hi Jobato1972,

 

Sorry to hear this has occurred and for the delayed response, I'll PM you shortly to get your account details.

 

Cheers,

Corey C

0 Kudos
Reply
Wengella
  • 1
  • 0
  • 0
Joining in
613 Views
Message 6 of 10
Flag for a moderator

Re: Delete old blueyonder aliases

I’m still getting Blueyonder emails years after I left VM it now attracts spam I want it deleted. How do I get it done?

0 Kudos
Reply
Zak_M
  • 4.38K
  • 258
  • 414
Forum Team
Forum Team
584 Views
Message 7 of 10
Flag for a moderator

Re: Delete old blueyonder aliases

Good Morning @Wengella 

 

A very warm welcome to the forums. 

 

I am sorry to hear that you are getting some spam emails there. 

 

I am going to pop you over a quick PM so that I can get some information and look to get the email address closed. Please keep your eyes on the purple envelope on the top right hand side. 

 

Kind Regards 

Zak_M 

0 Kudos
Reply
Bigyoz2020
  • 5
  • 0
  • 0
Joining in
343 Views
Message 8 of 10
Flag for a moderator

Re: Delete old blueyonder aliases

Hi, 

I have a couple of aliases I need deleting - can you help?

 

Regards, Ian.

0 Kudos
Reply
HowardML
  • 12.33K
  • 1.44K
  • 41
Superuser Emeritus
Superuser Emeritus
340 Views
Message 9 of 10
Flag for a moderator

Re: Delete old blueyonder aliases

My very strong advice would be not to ask for this. Yes it can be done but the recent results of this process have been nothing short of catastrophic. Stay away from the temptation. 



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
John_GS
  • 9.18K
  • 494
  • 831
Forum Team
Forum Team
321 Views
Message 10 of 10
Flag for a moderator

Re: Delete old blueyonder aliases

Hi, Ian. 

 

Thanks for posting and welcome to the community. 

 

I'm more than happy to assist you with this if you'd like to go ahead? If so, send me a PM with all details and I'll be able to assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply