Hi there @jackwife18
Thank you so much for your first post to our community forums and welcome to the team! It's great to have you here!
I'm so sorry to see that you are facing this issues with your old email!
I'd be more than happy to look into this with you, I'll pop you a PM to look into this now.
Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.