Hi iansquestions,
A warm welcome and thanks for posting on our community forums. We're sorry to hear that your partners email address has been hacked. If you're the account holder and this is a secondary email address, you can log into your online account and delete this email address yourself.
You can use the link here virg.in/myVM and it's in the section Email management.
Alternatively, you can use the link here My Virgin media email has been hacked | Virgin Media Help.
Please try the above first and pop back to us if you still require assistance.
Kind regards Jodi.
