Hi Jonesann59,
Thanks for using the forums to get this issue with your Email services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. I can raise an IT ticket in order to get your email deleted off our servers, which means the email would cease to exist.
I will send you a PM now to ask some questions so we can get started.
Thanks,
Megan_L