Delete my email account

[markwheater]

Please shut down my email account 

removed

with immediate affect.

im no longer a customer.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Gareth_L]

Hello markwheater.

Thanks for your post asking for your email to be closed down.

If I can send you a private message to get some details, I can get this arranged for you.

If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[markwheater]

The email is still active please close it.

 Thanks 

[Ayisha_B]

Hi @markwheater 

I can see you have been speaking with my colleague via PM regarding this and an IT ticket was raised to have the mailbox removed. 

If you would like a update please do reach back out via PM for further support on this 🙂

Thanks

[markwheater]

Hi Gareth 

I’m still receiving emails please can Virgin shut the account? 

[markwheater]

• Hi 
  Im still receiving emails, please can someone shut the account down.
•  Thanks 

[Kath_P]

Hi markwheater, 

Thanks for coming back to us on this one. Apologies that the account remained active. Due to the wording on the IT Ticket, the IT team assumed that you just wanted the My VM sign in email details removed. They did this however the actual email accounts have remained active. 

I have re-raised this with the team advising that you want the actual email accounts deleted. They will pick this up at some point over the next few days. Once they have, I'll pop you an update. 

Thanks, 

[Kath_P]

Hi markwheater, 

Thanks for your patience on this one. 

The IT Team have come back to me today and have confirmed the email accounts have now been deleted as requested. 

Let us know if you have any further issues. 

Many thanks, 

[markwheater]

My Virgin email is still active I’m still getting junk please can you close it down Thanks 

[Joseph_B]

Sorry to hear this @markwheater, 

I am going to go about sending you a private message so that we can once again review this for you.

Joe