Delete my Ntlworld email account

[mcsweeneys1972]

Hi

i would like to delete my Ntlworld email account, I am not a virgin media customer 

[Graham_A · Accepted solution]

@mcsweeneys1972  The deletion should have happened 90 days after you stopped being a VM broadband customer. Sometimes accounts get missed.

The VM Forum Team should be able to get this done for you when they reach this thread in a day or so.

[mcsweeneys1972]

Thank you for advising Graham, it will be sad closing down the email account as I’ve had it 20+ years, but it’s a target for junk mail etc. and like you say it should have been deleted 90 days after my account shut and that was over 10 years ago. 

[Molly_T]

Hi Mcsweeneys1972, welcome to the community! 

Thank you for posting to bring this to our attention.

I will send you a PM to take a few details so we can investigate further and help get this resolved for you. 

You will find the PM in the top right corner of the page in your Inbox. 

All the best! 

[Hayley_S]

Hello @mcsweeneys1972,

Thanks for confirming your details to us.

I am glad we have something in place now to resolve this, I look forward to your update.

Take care for now! Speak soon.

Many thanks,

[wotasillybilly]

Hi - I have a similar problem with a very old account - I cannot change the password and it was previously my recovery address for other accounts.

Can someone help me delete the account ? It's been gone for 5 years!

[mcsweeneys1972]

Good luck, after everything, my account is still active

[Ashleigh_C]

Hi there @wotasillybilly 

We are so sorry to hear that you have faced this issue as well with your email and thank you for your post!

Can I ask if you have an active broadband account with us? 

@mcsweeneys1972 I am so sorry to hear that you are still facing this issue with your email, I'd be happy to take a look into this with you via a PM. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
 

[wotasillybilly]

@Ashleigh_C - no - my account closed around 5 years ago. The emails still come through but I can't change my password or delete the account and now I've been notified the password has been breached. I'd just like to delete the email account fully

[wotasillybilly]

Still no response on this and whoever has hacked my account is now sending spam. Please delete this account!