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Qwerty1234
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Delete hacked e-mail account

Hello, I am looking for help to delete an old virgin media e-mail account that has been compromised. I can no longer log in to delete it and it’s still active receiving/sending e-mails.

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John_GS
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Re: Delete hacked e-mail account

Hi Qwerty1234

 

Thanks for posting and welcome to the community. Sorry to hear of the email issue. I'll be happy to assist you further via PM.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Delete hacked e-mail account

Thanks for joining me on PM Qwerty1234,

 

I've raised this with our IT team to delete the email from our system. Reference number is P010009184. Their timescales are 3-5 working days.

 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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