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Dgower
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Delete an old Ntl account

Hi,

My old ntlworld email has been hacked and my Uber and sons Xbox account have money spent on them. Can the account be totally deleted or can I gain access again a I’ve lost all control as the password have been changed. Sadly I’m not a VM customer anymore.  

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Graham_A
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Re: Delete an old Ntl account

As you are no longer a VM broadband customer all the VM staff can do is ensure the email account is deleted. This should have happened 90 days after you left.

They will contact you in a day or so and send a private message to gather secure information.

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Chris_W1
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Re: Delete an old Ntl account

Hi Dgower, thanks for the message and sorry to hear that you are having issues with the service, we will be able to look into the email for you and will send you a private message so that this can be looked into for you. Chris

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