Menu
This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
Dgower
  • 1
  • 0
  • 0
Joining in
213 Views
Message 1 of 3
Flag for a moderator

Delete an old Ntl account

a week ago

Hi,

My old ntlworld email has been hacked and my Uber and sons Xbox account have money spent on them. Can the account be totally deleted or can I gain access again a I’ve lost all control as the password have been changed. Sadly I’m not a VM customer anymore.  

0 Kudos
Reply
Graham_A
  • 15.65K
  • 2.19K
  • 6.72K
Very Insightful Person
Very Insightful Person
209 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Delete an old Ntl account

a week ago

As you are no longer a VM broadband customer all the VM staff can do is ensure the email account is deleted. This should have happened 90 days after you left.

They will contact you in a day or so and send a private message to gather secure information.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Chris_W1
  • 3.6K
  • 160
  • 204
Forum Team
Forum Team
154 Views
Message 3 of 3
Flag for a moderator

Re: Delete an old Ntl account

a week ago

Hi Dgower, thanks for the message and sorry to hear that you are having issues with the service, we will be able to look into the email for you and will send you a private message so that this can be looked into for you. Chris

0 Kudos
Reply

Digital life blog

News

Help videos

Help forum