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HelloRAB
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Delete Virgin email address

Hello,

How do I delete the Virgin Email account/address that I created?

I'm not talking about the one linked to my account for tv, broadband etc. It's my ......@virginmedia.com one that I am talking about. I was having trouble with a hacker and want it completely deleted so no more emails can be sent as spam from my account and they can't sign up for things using my email address.

Thanks.

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用心棒
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Message 2 of 12
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Re: Delete Virgin email address

Go to My Virgin Media > My Profile > Manage accounts, select View / Change (located next to email address), and then Delete this account

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HelloRAB
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Re: Delete Virgin email address

Hello,

Thank you so much for responding.

Sadly, this hasn't worked. In the Manage Accounts section it says:

Manage other My Virgin Media accounts

Share the love by creating My Virgin Media accounts for members of your household (or yourself). It means more people can get the most out of Virgin Media because:

  • Each account comes with its own Virgin Media Mail address

You can create up to 9 additional My Virgin accounts. You haven't set up any additional accounts yet.

 

And then gives the option to set up an account.

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Message 4 of 12
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Re: Delete Virgin email address

Does the email address appear under My Virgin Media > My Profile?

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HelloRAB
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Re: Delete Virgin email address

Hello,

Yes, it does under the 'Virgin Media Mail' section.

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Message 6 of 12
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Re: Delete Virgin email address

This means it is the primary email address for the account and unfortunately therefore cannot be deleted. Regarding the issues mentioned earlier:

  • sending of spam, can you provide more details of why you think spam is being sent from the email address
  • signing up for things,  it is likely these are spam emails unless you believe confirmation of the sign up has occurred
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HelloRAB
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Re: Delete Virgin email address

Hello,

 

It can't be the primary email as I signed up with my hotmail account and created a virgin media email account afterwards. That's ridiculous if it can't be deleted, is there anyone else that works for virgin that can help.

This hacker has created an account at EA sports and other places, this is more than spam and the email address must be deleted. My email account even got locked because someone reported my email address for spam being emailed to them.

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Message 8 of 12
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Re: Delete Virgin email address

Issue has been flagged to the forum team however be aware it can take them a few hours / days to respond, In the meantime consider following the advice here Compromised Email Account advice

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Message 9 of 12
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Re: Delete Virgin email address

Thank you for all of your help, I appreciate it. I'll wait for the forum team to respond.

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Zak_M
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Re: Delete Virgin email address

Good afternoon @HelloRAB 

 

Welcome to the forums and thank you for taking the time to post. 

 

So that I can look further into this I am going to need to drop you a PM.

 

Kind regards,

Zak_M

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