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Delete Orphan account Urgently please.

RobScott
Joining in

on ‎23-10-2022 14:35

Hi I am an ex VM customer but my email account has been orphaned. 
I wanted it deleting when I left VM 18 months ago  

Someone else is logged into it and also has my financial info and are using it !!!!!!! 

Fraud team have changed password but if you are already logged into it that doesn’t change anything.

 Please can this be deleted as a matter of urgency

I have not included many details on here for obvious reasons. It looks like some one from VM will message me. 

Thankyou

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4 REPLIES 4

用心棒
Very Insightful Person
Very Insightful Person

on ‎23-10-2022 15:03

issue has been flagged to the forum team but be aware that matters of urgency are unlikely to receive the immediate response required.

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I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks

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Chris_W1
Forum Team
Forum Team

on ‎23-10-2022 16:32

Hi RobScott, thanks for the message and sorry to hear this. 

Welcome to the forums. 

I will send you a private message so that this can be investigated further. 

^Chris. 

Chris_W1
Forum Team
Forum Team

on ‎23-10-2022 17:50

Hi RobScott, thanks for messaging us over PM and glad that this is on the way to getting resolved. Please check this here

Chris. 

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Chris_W1
Forum Team
Forum Team

on ‎24-10-2022 11:55

Hi RobScott, thanks for the messaging us over private message. I am glad that we have been able to get this resolved and let us know if you require any further assistance. ^Chris. 

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