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Jamesalford_96
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Delete Email account

I have a virgin.net email account that has been hacked and are starting to use it to change passwords to other accounts (have moved over to another email as much as possible now), but I am wanting to delete my virgin.net email 

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Jamesalford_96
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Email account

My virgin.net email account has been compromised and am needing it deleting ASAP 

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Steven_L
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Re: Delete Email account

Hey Jamesalford_96 and welcome to the community,

 

Is the email address that you want to delete, your primary email address or a secondary address? The reason I ask is that we cannot delete a primary email address from our system.

 

Regards

Steven_L

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Jamesalford_96
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Re: Delete Email account

It’s a secondary email, well it’s one that is only for spam stuff now if that’s what you mean? 

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Graham_A
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Re: Delete Email account


@Jamesalford_96 wrote:

It’s a secondary email, well it’s one that is only for spam stuff now if that’s what you mean? 


It is a bit more specific than that.

Each Virgin media broadband account will have a primary account that is used to access billing details and make account changes.  The primary account holder can also create a number of secondary accounts each with their own email address.

You can check which type it is by logging into your My Virgin Media account and looking at the My profile and Manage Accounts tabs.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Jamesalford_96
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Re: Delete Email account

Oh right, in that case it is a secondary, as I use a different email for my broadband and things, this email is literally just a virgin.net email and does nothing else in terms of virgin 

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Martin_N
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Re: Delete Email account

Thank you for clarifying that Jamesalford_96.

 

What I will do is private message you so I can assist with this. 

 

^Martin

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