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RichardSmith001
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Delete Email Account

Hi - I have an old virgin email account which I think has been compromised and as I no longer have a virgin log in I can't alter the password. Is there a way to close the account down please? 

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Katie_WT
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Re: Delete Email Account

Hi there @RichardSmith001

 

Welcome along to our Community and thanks so much for your first post 🙂 We can certainly assist you with that - we'll need to take some details from you via Private Message so we can locate the correct email and account. We'll then log an IT ticket to remove and delete the email. 

 

I am sorry that this has not already been done - they should cease within 90 days of you leaving our family. 

 

I'll pop you a Private Message now - please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Katie_WT
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Re: Delete Email Account

Hi there @RichardSmith001

 

We can confirm that the email has now been fully deleted for you 🙂 

 

Please don't hesitate to get back in touch if you need anything further. 

 

Have a good weekend - stay safe 

 

Cheers

Katie - Forum Team


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RichardSmith001
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Re: Delete Email Account

Fantastic support - many thanks. 

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Katie_WT
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Re: Delete Email Account

Glad we were able to help you out!

 

Cheers again for your patience whist we go that sorted out for you 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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