I've been unable to to reply or send emails using the Ntlworld outgoing server for about 4 weeks. I raised a complaint and was promised a phone call within 48 hours. That never happened. About ten days later I received an email saying a ticket had been raised and I would be contacted within five days. I had a phone call 3 days ago from a very helpful agent asking for some clarification about the problem I was having. He said it was beyond his knowledge and he would escalate the problem to another team. True to his promise I had a phone call this afternoon and for the umpteenth time I explained what was or rather wasn't happening. To my utter amazement he tried to sell me Virgin's Gadget Rescue claiming that because Apple Mail is a third part app I would have to pay for the problem to be fixed. To say I was gobsmacked is an understatement. I politely explained my exasperation and terminated the call without any resolution.
After over 20 years I've terminated my contract.
What on earth has happened to Customer Service?
