Current VM customer, email access stopped last night

[CurlyKylie]

I'm a long term Virgin Cable customer and access my emails via IMAP on a couple of devices.

Sometime between 10pm Saturday 16th and 2am Sunday 17th I lost access, my IMAP devices report "Authentication failed".

I've now tried via the website where I can log onto my Virgin account but when I go to my mailbox it says 

"Your Virgin Media Mail account is currently unavailable

This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore."

As I can logon to account it can't be the password that's wrong.  Any thoughts?

[Cardiffman282 · Accepted solution]

Try the following:

Please run Malware scans on all devices.

Then;

• Sign in to My Virgin Media
• Go to Account settings, then Account details
• Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
Then, under Virgin Media Mail app password tap Get password
• Continue the flow and a new secure password will be generated, 

Leave it 15/20 mins and the mailbox should be unlocked.

[CurlyKylie]

Thanks, that was quite convoluted but has worked.