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Contract ended, then told its not

Joining in

Got an email from Telling me my contract has ended. 

sorted out a new internet deal with someone. Rang to cancel, to then be told my contract still has 6 months left on it. Asked why I’ve been sent the email, was told the guy on the phone was certain it was spam or one of their competitors.

It looked legit to me. Correct account numbers, links and phone number to virgin websites ect. No where to get scammed.

i wanna know if this is a legit virgin email.
why, if I was sent this email, 1 have they sent it? 2 why can’t they see it on their system. Surely there’s a record of all emails sent.

Absolute pain now having to cancel a deal I’ve just set up as virgin want over £200 to cancel 


Forum Team
Forum Team

Hi Hudson2, thanks for the message and welcome to the forums. 

I am sorry to hear that there is an issue with the contract and this is not the experience we wish to provide. 

I will send you a private message so that this can be looked into further. 

Kind regards, Chris. 

Forum Team
Forum Team

Hi Hudson2, thanks for the PM and I am glad that we have been able to get this resolved. 

Please let us know if you require any further assistance. 

Kind regards, Chris.