As you have discovered it is very difficult to contact VM customer services at the moment.
This is a community self help forum so the first responders here are VM customers. The VM Forum Team (VM employees) do monitor and respond to posts but that usually takes several days and they deal with the oldest posts first.
VM customer services cannot be contacted by email but you could try the customer service text line. Text your query to 07533 051 809 and they will contact you. That is also a slow process but at least you do not have to keep waiting on the phone.
The other option is to start a new thread on the appropriate board of the forum and set out the issue or query that you have. You may be surprised at how knowledgeable some VM customers are. 😉
You have started this thread on the area that deals exclusively with email issues but if your issue does not relate to your email service take a look here to see the full list of boards https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums and choose the most appropriate one to start your thread. The VM Forum Team monitor and respond to threads on all those boards.
I hope that is helpful.
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HI JB622, thanks for the message and sorry to hear that you are having issues contacting us, have you managed to get this resolved? Please let us know what this is regarding and if we can provide any assistance? ^Chris.