Long story short, my mother died in August 2020, and I need access to her virgin.net emails... I tried logging in and clicking "forgotten password" and it told me to ask my father (he'd set her account up), but as he died in 2009 that's a bit tricky!
Got hold of someone on chat who did some verification and got the phone password sent by mail addressed to my father, so I could call in and get access.
Can't get past the phone system without either a phone number or account number (which I don't have) and the online chat option seems to have vanished from the site.
Does anyone have a link to a chat window, or any clues as to how to get round this?
Thanks