Menu
Reply
Stealthbird97
  • 175
  • 8
  • 15
Superfast
735 Views
Message 1 of 7
Flag for a moderator

Connections from your IP have been disallowed by admin policy.

Hi,

Long time since I've used this forum.

I run a private/closed email server. It's used by my family members only so has a low mail throughput, and essentially no email to virgin media, however, it appears that despite the fact I am on none of the commercial blacklists according to mxtoolbox, that virgin medias email servers are blocking me from emailing in the very least emailing virgin media customers with @ntlworld domains.

Can someone escalate this to your Internet security department. I would like to know why my email server was blocked and if it can be unblocked. I will provide the server IP in private when requested.

<[emailredacted]@ntlworld.com >: host mx.tb.ukmail.iss.as9143.net[212.54.56.11]

    refused to talk to me: 421 mx5.tb.ukmail.iss.as9143.net

    mx5.tb.ukmail.iss.as9143.net MXIN107 Connections from your IP

    [myserveripredacted] have been disallowed by admin policy.

    ;id=OjD4kelEFPvsl;sid=OjD4kelEFPvsl;mta=mx5.tb;d=20201003;t=171230[CET];ipsrc=[myserveripredacted]


=================================================================

Kind Regards
Cori

My Internet is worse than it was in 2013.


I am not a VM employee. My IT knowledge is pretty good though.
If you find my answer useful, please sent Kudos. If I solve or answer your question, mark as helpful answer! 😄
0 Kudos
Reply
DJ_Shadow1966
  • 7.1K
  • 1.36K
  • 2.01K
Very Insightful Person
Very Insightful Person
687 Views
Message 2 of 7
Flag for a moderator

Re: Connections from your IP have been disallowed by admin policy.

Hello

One quick question to ask are you hosting the email server yourself from your home connection ?

If you are running an email server from your home internet connection this is quite a normal security feature, have a look at https://www.spamhaus.org/query and check if your email servers IP address is on the PBL.

Regards Mike

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Stealthbird97
  • 175
  • 8
  • 15
Superfast
667 Views
Message 3 of 7
Flag for a moderator

Re: Connections from your IP have been disallowed by admin policy.

Hi,
No, it's not run from a home connection. I have a hosted VPS. I've been running a private email server for a good number of years. It's all configured as it should be no-relay, PTR records, DMARC, DKIM etc all configured.
I'm not listed in any of the commercial blocklists, and there is no reason why I should be on any.

=================================================================

Kind Regards
Cori

My Internet is worse than it was in 2013.


I am not a VM employee. My IT knowledge is pretty good though.
If you find my answer useful, please sent Kudos. If I solve or answer your question, mark as helpful answer! 😄
0 Kudos
Reply
Stealthbird97
  • 175
  • 8
  • 15
Superfast
390 Views
Message 4 of 7
Flag for a moderator

Re: Connections from your IP have been disallowed by admin policy.

Does anyone from Virgin want to help me with this?

=================================================================

Kind Regards
Cori

My Internet is worse than it was in 2013.


I am not a VM employee. My IT knowledge is pretty good though.
If you find my answer useful, please sent Kudos. If I solve or answer your question, mark as helpful answer! 😄
0 Kudos
Reply
ravenstar68
  • 19.36K
  • 1.14K
  • 8.43K
Very Insightful Person
Very Insightful Person
369 Views
Message 5 of 7
Flag for a moderator

Re: Connections from your IP have been disallowed by admin policy.

@ModTeam 

Can you assist?  This is someone who's mail server is being blocked by LG's mail exchanger.

@Stealthbird97 Out of interest, who is your VPS provider?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Emily_G
  • 4.82K
  • 209
  • 286
Forum Team (Retired)
Forum Team (Retired)
355 Views
Message 6 of 7
Flag for a moderator

Re: Connections from your IP have been disallowed by admin policy.

Thanks for the post Stealthbird97 and for the help Ravenstar68.

 

I'll pop you over a private message now if you can respond to this with the security answers needed and the full email header. 

 

Thanks, Emily.

0 Kudos
Reply
Stealthbird97
  • 175
  • 8
  • 15
Superfast
336 Views
Message 7 of 7
Flag for a moderator

Re: Connections from your IP have been disallowed by admin policy.

This server is hosted by racknerd.com https://www.racknerd.com/

I'm pretty sure, my IP has been blocked as part of a broader IP range block, rather than my IP being individually blocked. I had a similar issue with Microsoft Outlook/Hotmail, and they are a big pain to deal with. Eventually got it unblocked after accusing them of anti-competition practices.


=================================================================

Kind Regards
Cori

My Internet is worse than it was in 2013.


I am not a VM employee. My IT knowledge is pretty good though.
If you find my answer useful, please sent Kudos. If I solve or answer your question, mark as helpful answer! 😄