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Compromised (ntlworld) email account?

Good afternoon.

A secondary email on my account appears to have been compromised.

Attempting to log-in from the Virgin Media portal returns "Your mailbox is not vailable at the moment". It has been thus since last Wednesday. The users details were apparently lifted from a beauty salons computer the day before). I managed to change the password after signing in as the primary account holder, to no avail.

Any help would be greatly appreciated, thanks in anticipation.

Robert.

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Re: Compromised (ntlworld) email account?

Hi Robert,

 

Thanks for your post and I'm sorry that you are having some issues when trying to access your secondary email account.

 

I'm going to send you over a private message so I can look into this for you.

 

Kind regards,

 

Beth

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