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Compromised email

I have a blueyonder email but I no longer have a virgin media account. My email has been compromised and I can not change the password or get the hacker out of my emails. I want to delete the email completely is there anyway of doing so?

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Very Insightful Person
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Re: Compromised email

You have come to the right place, Paulanderson1.

As you may know, the mailbox should have been closed AND deleted automatically 90 days after you finished being a customer, according to VM's own Terms and Conditions. But the process fails all too often and leaves the former customer vulnerable to hacking and theft of personal and financial details (IMO, someone should definitely claim for damages from VM or complain to ICO!).

Only VM staff can raise a ticket to get the mailbox deleted manually. The friendly Forum Team will visit this thread in the next few days and then take your personal details by private message.

When they say it is done, you can verify it is gone by running the email address(es) through mailtester.com.

In the meantime, if you still have access via an email client (Try Thunderbird - using IMAP process which synchronises with the mailbox stored on the VM server), delete everything from all the folders to reduce the information available to hackers.

Best wishes to you.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/


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Re: Compromised email

Hi Paulanderson1, 

 

Thanks for posting and welcome to our community 🙂

 

I've popped you over a private message so I can help you with this one.

 

Keep your eyes peeled for a little purple envelope in the top right hand corner of the screen.

 

Alex_Rm

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