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Stavros71
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Compromised Orphaned blue yonder email account

Hi
I am desperately trying to delete a Blue yonder e mail account which I used as my primary e mail when I was with Virgin Media, (For some considerable time).
 
I left approximately 18months - 2yrs ago, fully expecting the account to be deleted after 90 days, however the account is still active and appears to have been compromised leaving me in a very vulnerable position.
 
I am unable to access the account or make personal contact with Virgin Media and would very much appreciate any help you could offer in resolving this matter, by urgent deletion of the account.
 
Thanks in anticipation 
Steve
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Beth_G
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Re: Compromised Orphaned blue yonder email account

Hi Stavros71,

 

Thanks for posting in the Community Forums!

 

I'm sorry to hear that your email account was not deleted much sooner - we do advise that all orphaned email accounts will be deleted after 9 days, however sometimes this can take longer.

 

I'll pop you over a PM now so I can take some details and look into this for you .

 

Thanks,

 

BEth

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Beth_G
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Re: Compromised Orphaned blue yonder email account

Hi Steve,

 

Thanks for providing the requested details via PM.

 

I have now requested for your email account to be deleted - it can take up to 5 working days for our IT Teams to delete the mailbox, so as soon as I have an update for you on the progress, I will let you know 🙂

 

Kind regards.

 

Beth

Stavros71
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Re: Compromised Orphaned blue yonder email account

Hi Beth

I am sure you appreciate how much stress this matter has generated, thank you so much for your help, I am really grateful.

Steve

 

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Zoie_P
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Re: Compromised Orphaned blue yonder email account

HI Stavros71,

Thanks for your reply, and I am glad Beth was able to help 🙂
Zoie
 

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Beth_G
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Re: Compromised Orphaned blue yonder email account

Hi Steve,

 

It's no trouble at all 🙂

 

I can confirm that the mailbox has now been deleted.

 

Let us know if there's anything else we can help you with.

 

Beth

Stavros71
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Re: Compromised Orphaned blue yonder email account

Hi Beth 

I cannot thank you enough for your help and the prompt response I have received to my issue.

Thanks to all concerned - much appreciated.

Kindest regards

Steve

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