Showing results for 
Search instead for 
Did you mean: 

Complaints handling

Joining in

I am at the end of my tether with Virgin.  After they made an email address inoperable due to suspected spam, I allowed remote access so they could put it right but they couldn’t, I have spent hours on the phone with them, they have changed my passwords so many times I don’t know where I am and this has been going on since end of July.  Email still inaccessible.  They promise to call and don’t.  I can only write to them and they send me the same form letter back.  
I have moved what I can to other providers but Virgin are still holding me to contract.  I would like to cancel my direct debit but it seems that would reflect on credit rating.  Up until this issue, I had been quite happy, even recommending Virgin.  I am an ordinary, elderly, non technical person.  Just don’t know how to resolve this.


Forum Team
Forum Team

Hi exhausted1


Thank you for your post and welcome to our community.

I am sorry to hear that.

I will send you a private message now so we can look into this for you.

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 





Vikki - Forum Team

New around here? To find out more about the Community check out our Getting Started guide