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Message 51 of 55
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Re: Closure of former-customer email accounts

Thanks Graham, I understand what you are saying and if VM offered decent support I may have got to this stage 4 days ago but as I am finally in a conversation with someone that appears to offer assistance, even if it doesn't work, I am reluctant to start again. Thanks for your input
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Message 52 of 55
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Re: Closure of former-customer email accounts

Hi MartinGW 

Message from Gondola on TalkTalk

Following my link to the Virgin Media Community, I see you're in touch with Chris_W1 of the Virgin Media Community team and that your mailbox address is still present on the Virgin Mail (ukmail) server. 

Good luck.

If this is the case, is it possible to allow temporary access to download recent e-mails and contacts ?

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Message 53 of 55
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Re: Closure of former-customer email accounts

Hi there @MartinGWilson

 

If you are no longer a customer with us, we will not be able to retrieve any emails or allow any access to download contacts - I am sorry

 

 

Katie - Forum Team


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Message 54 of 55
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Re: Closure of former-customer email accounts

Is that because it is gone or is access blocked ? If the address no longer exists, why aren't emails being bounced so clients are aware that the address is no longer available ? When testing the address I am informed that it is a valid address ! All very frustrating.
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Message 55 of 55
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Re: Closure of former-customer email accounts

it will be in the process of being deleted. all staff can do is make sure its fully deleted from the system

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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