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Graham_A
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Message 31 of 116
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Re: Closure of former-customer email accounts

Yes, unfortunately there are a number of posts in this thread that do not relate to the original topic.  Users can get locked out of their accounts for several reasons not just that in post one.  In any case, the notifications referred to in post one would not lead to accounts being closed before mid April at the earliest.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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david1898
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Message 32 of 116
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Re: Closure of former-customer email accounts

hello, I am in the same position my wife is waiting for very important emails regarding hospital appointments. If it is possible to have even temporary access to out account I would be enormously grateful

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apcyberax
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Message 33 of 116
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Re: Closure of former-customer email accounts

if you are no longer a VM customer access is lost and can't be restored. you should contact the hospital and update the email contact
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david1898
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Message 34 of 116
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Re: Closure of former-customer email accounts

I am a Virgin media customer though. I have my phone tv and broadband from them and have done for about 20 years. Which is why this is so annoying.

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Megan_L
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Message 35 of 116
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Re: Closure of former-customer email accounts

Hi David, 

If you're still a Virgin Media customer then you won't be impacted, this is only for former customers that have cancelled their services with us.

Megan_L

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david1898
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Message 36 of 116
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Re: Closure of former-customer email accounts

well we have been unable to get into our email account for several days, we keep getting the message "mailbox unavailable" When I called 150 and finally got to speak to aomeone I was told they couldn't help because the email account in question is not is not the one virgin have registered for our account which doesnt make sense to me as obviously only one email is necessary for communication. We have been Virgin customers for probably 20 years but wont be for much longer if this situation is not cleared up.

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Megan_L
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Message 37 of 116
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Re: Closure of former-customer email accounts

Hi David,

Are you able to log into your online account with no issues?

If so, is the email showing on there?

Megan_L

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david1898
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Message 38 of 116
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Re: Closure of former-customer email accounts

hi Megan, there is no problem logging on to my account, but that doesnt help with the email, its always the same message. Mailbox unavailable

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Megan_L
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Message 39 of 116
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Re: Closure of former-customer email accounts

Okay, thank you for your patience with my questions, I may have a way forward to getting this fixed for you. 

I'm going to create an IT ticket so the Tech team can have a look at this.

First I need to send you a PM so we can chat about account specifics.

Look for it in the purple envelope on the right hand side.

Speak soon.

Megan_L

Krazykaz
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Message 40 of 116
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Re: Closure of former-customer email accounts

Can somebody help me please,my elderly dad had a virgin account and has recently changed to sky and can’t access his email address he had,their are some important emails on there that he needs to access can somebody help me please,I’m trying to set up shopping for them as they are under the very vulnerable bracket and can’t leave the house,if anybody can help please..

 

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