What is happening?
If you have recently received an email from Virgin Media stating your email account will be closed down soon (30 days and again after 15 days) then this is a genuine email from us.
We do not ask you to click on any links to divulge any information; it is purely for your information only. If you do receive an email like this but it asks you to send any information then it is not from us.
Why?
We are running a clean-up on some old email accounts (orphaned accounts) that are still active.
We will be giving you a set time to react to the email that has been sent to you, so if you’re no longer a Virgin Media customer you can archive emails and or/forward any emails or contacts using to another email client, or if you currently have services with us you can take action to keep the email account open by contacting us.
When?
The process will start once you receive our first email; you will have 30 days to archive and/or forward any important emails or contacts to another email address. You will also receive a reminder email 15 days before mailbox closure.
If you have not received an email from us specifically calling out account closure in 30/15 days then the above does not apply to you.
Support
If you need further support on forwarding emails, exporting contacts or saving emails then please follow the relevant link to our Virgin Media how-to guides.