Menu
Reply
Betty22
  • 1
  • 0
  • 0
Joining in
425 Views
Message 1 of 4
Flag for a moderator

Closing old blueyonder e-mail accounts

Hi,

I left Virgin Media last year and expected our blueyonder e-mail accounts (for me and my husband) to have been closed after 90 days.

My Virgin Media account is inaccessible to me, but both e-mail addresses are active. Although they are not used by us anymore they are constantly bombarded with spam.

Please can you arrange for both e-mail accounts to be shut down on our behalf so that they cannot be used.

Kind regards

Betty22

0 Kudos
Reply
Graham_A
  • 18.65K
  • 2.66K
  • 7.85K
Very Insightful Person
Very Insightful Person
420 Views
Message 2 of 4
Flag for a moderator

Re: Closing old blueyonder e-mail accounts

The VM Forum Team staff should be able to help you with this when they reach this thread in a day or so.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
John_GS
  • 13.5K
  • 687
  • 1.25K
Forum Team
Forum Team
376 Views
Message 3 of 4
Flag for a moderator

Re: Closing old blueyonder e-mail accounts

Hi Betty22

 

Thanks for posting and welcome to the community.

 

I'll be happy to help with this via PM.

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
John_GS
  • 13.5K
  • 687
  • 1.25K
Forum Team
Forum Team
370 Views
Message 4 of 4
Flag for a moderator

Re: Closing old blueyonder e-mail accounts

Thanks for joining me on PM - Betty22

 

Just to update the thread, the emails have been sent to IT for deletion. Timescales 3-5 working days.

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill