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Closing old blueyonder e-mail accounts

Betty22
Joining in

on ‎12-10-2021 16:59

Hi,

I left Virgin Media last year and expected our blueyonder e-mail accounts (for me and my husband) to have been closed after 90 days.

My Virgin Media account is inaccessible to me, but both e-mail addresses are active. Although they are not used by us anymore they are constantly bombarded with spam.

Please can you arrange for both e-mail accounts to be shut down on our behalf so that they cannot be used.

Kind regards

Betty22

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3 REPLIES 3

Graham_A
Very Insightful Person
Very Insightful Person

on ‎12-10-2021 17:15

The VM Forum Team staff should be able to help you with this when they reach this thread in a day or so.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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John_GS
Forum Team
Forum Team

on ‎13-10-2021 17:53

Hi Betty22

 

Thanks for posting and welcome to the community.

 

I'll be happy to help with this via PM.

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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John_GS
Forum Team
Forum Team

on ‎13-10-2021 20:10

Thanks for joining me on PM - Betty22

 

Just to update the thread, the emails have been sent to IT for deletion. Timescales 3-5 working days.

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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