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Closing my Dad's NTL email account

Hello,

My Dad passed away in April last year and Virgin has closed all his TV and Phone accounts, but I'm still getting email and Facetime calls from his NTL account. 

Can someone on the forum help please as it's quite upsetting.

Thanks,

G

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Re: Closing my Dad's NTL email account

Hi G,

 

Condolences from all at Virgin Media firstly.

 

I'll PM you now to get some details so I can close the email account.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Closing my Dad's NTL email account

Hi @G5SHF

 

Just a quick update from our IT team - they've deleted the account 🙂

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Closing my Dad's NTL email account

Many thanks for your help John!

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