Menu
Reply
GraemeP1961
  • 1
  • 0
  • 0
Joining in
240 Views
Message 1 of 4
Flag for a moderator

Closing Orphaned email account

Hi I have a very old orphaned NTL world email account, which I have lost the password for. 

I occasionally get emails forwarded to my alternative email, which is very frustrating as it brings the old address back up which more people then use.

How do i go about removing the orphaned address?

Fingers crossed for a solution

Graeme

0 Kudos
Reply
Graham_A
  • 19.34K
  • 2.75K
  • 8.09K
Very Insightful Person
Very Insightful Person
228 Views
Message 2 of 4
Flag for a moderator

Re: Closing Orphaned email account

The VM Forum Team staff should be able to help you with this when they reach this thread.

If you are a current VM broadband customer please confirm that the email address concerned is not linked to your current broadband account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Nathan_B
  • 5.04K
  • 170
  • 335
Forum Team
Forum Team
216 Views
Message 3 of 4
Flag for a moderator

Re: Closing Orphaned email account

Hi there @GraemeP1961, welcome to our forum and thanks for your post.

I can certainly have a look at getting this sorted for you. I'll send you a PM to confirm your details.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Graham_A
  • 19.34K
  • 2.75K
  • 8.09K
Very Insightful Person
Very Insightful Person
211 Views
Message 4 of 4
Flag for a moderator

Re: Closing Orphaned email account

@GraemeP1961  Look out for a private message from Nathan_B.  It should show in the purple envelope icon at the top right corner of this page.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply