Surely, surely someone in the world of Virgin Media understands that the e-mail hosting bit of this closed account is still very much active and needs to be able to be serviced and managed by me or your support team
I am not sure I'm "in the world of Virgin Media", I'm just a VM customer but I do know exactly what you are talking about. 😉
To give you the background:
VM say in their Terms and Conditions that if you close your broadband account you can no longer use any email account associated with it . See section D6 here: the-legal-stuff/terms-and-conditions-for-fibre-optic-services-pre-oct-2021 However, they do give you 90 days grace before they close the account.
To explain the situation you are seeing with your Blueyonder account:
In fact what often seems to happen when VM "close" an email account is that they close your Webmail account so you can no longer access the account via their website but they often leave the mailbox itself still in place. The reason you have been able to carry on using it is because you are using an email app on your phone or email client such as Outlook to manage your emails. Such email apps and clients do not use the VM webmail account to download or send your emails. The SMTP, IMAP/POP3 protocols they use effectively address your VM mailbox directly and so they can continue to operate normally.
What happens going forward?
Well, VM could catch up with this situation at any time and simply close your mailbox without giving you any warning. That would mean your email app / client would no longer be able to send or receive your emails and you would be left without an email account. Also, because you are no longer a VM broadband customer the VM support staff are very limited in what they can do for you. That is probably why you did not get much joy from the phone support agents.
The only long term solution is to get your mailbox fully deleted and stop any hackers or scammers from using it.
The good news is that the Forum Team (VM employees who support this forum) can arrange to get that done for you. One of them will catch up with your post in a day or so and contact you via this thread so keep an eye out for that.
In the meantime I would suggest that you take steps to back up and save the Blueyonder emails along with what you referred to as "personal details" you currently have on your email app . That way, you will still have save copies if anything happens to the data in your app. If you do not already have backups in place you are currently running a big risk of losing it if anything misbehaves.
I hope that's helpful. Wait for the Forum Team to contact you and advise them if you want the mailbox closed.
Edited to add - Sorry I forgot to say that you'll also need to open a new email account, preferably not one from another broadband provider.
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