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Gavspeak
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Close hacked virgin.net orphaned email account

Hi, I have an orphaned virgin.net email account which was recently hacked and is being used to sign up for spam accounts. How can I get this email account shut down as soon as possible?

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DJ_Shadow1966
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Re: Close hacked virgin.net orphaned email account

Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: Close hacked virgin.net orphaned email account

Hi Gavspeak

 

Thanks for posting and welcome to the community. I'll be happy to help with the email account

 

I'll PM you now to help

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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dcweather
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Re: Close hacked virgin.net orphaned email account

Hi, I have the exact same issue. I can still access the account but can only delete the additional email not the primary one. Please could you also PM me.

Thank you

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Corey_C
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Re: Close hacked virgin.net orphaned email account

HI dcweather,

 

Thanks for your post, I've sent you a private message to confirm your account details.

 

Cheers,

Corey C

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