Menu
Reply
PTSTABBERS
  • 2
  • 0
  • 0
Joining in
383 Views
Message 1 of 5
Flag for a moderator

Close Old Blueyonder email addresses

It appears my old blueyonder email has been hacked and has been sending messages, i can not access it to close it but it needs to be shutdown, what can i do?

0 Kudos
Reply
Graham_A
  • 16.16K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
376 Views
Message 2 of 5
Flag for a moderator

Re: Close Old Blueyonder email addresses

@PTSTABBERS The VM Forum Team should be able to help you with this when they reach this thread in a day or so.

It will help them to know if you have a current VM broadband account and if the blueyonder email address concerned is part of that account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Akua_A
  • 657
  • 13
  • 38
Forum Team
Forum Team
372 Views
Message 3 of 5
Flag for a moderator

Re: Close Old Blueyonder email addresses

Hi @PTSTABBERS,

 

Welcome to our community forums and thank you for your first post.

 

Sorry to hear you experienced this. As mentioned by @Graham_A, is this email attached to an active VM account? Do you have services with us?

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
PTSTABBERS
  • 2
  • 0
  • 0
Joining in
321 Views
Message 4 of 5
Flag for a moderator

Re: Close Old Blueyonder email addresses

Hi Team, 

Yes I have services with you can provide details privately if necessary.

some contacts have advised that they have recieved some emails (phishing) from my blueyonder email address, i have not used this account in 5+ years and have moved to gmail.

What action needs to be taken?

0 Kudos
Reply
Hayley_S
  • 545
  • 20
  • 47
Forum Team
Forum Team
301 Views
Message 5 of 5
Flag for a moderator

Re: Close Old Blueyonder email addresses

Hello @PTTABERS,

 

Thank you for confirming this information.

 

I would love to discuss this further with you and look to resolve this, I will send you a private message now.

 

Look forward to your response.

 

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply