Who do I need to contact to find out whether an email was received and deleted? I cannot see the email, it's not in deleted items, it's not in Spam and I was waiting and refreshing during the time it should have arrived, but the sender is insisting that the email was sent to the correct address. Is that something I can ring someone specifically about to discuss please?
Sign into webmail, select ☰ > Settings > ▸ Email > Filter Rules to confirm there are no unexpected filter rules set; should there be any make a note of their settings and then follow the advice given here My Virgin Media account has been hacked
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