Changing password on an old e-mail account

[l43hanson]

Hi,

I am an old Virgin Media customer with a virginmedia.com e-mail address.

I have tried changing the password on the account but without success. How do I do this?

Alternatively, can I also shut the account down?

Thanks.

[Kath_F]

Hi l43hanson, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you're having trouble changing the password on an old email account. Unless the email account is connected to an active Virgin Media Broadband account then there would be issues I'm afraid. 

If you're only wanting to change the password to gain access to close the email account, we can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,