Changing e mail login password

[JanAlto]

I'm having the exact same problem, having tried to log in on a new device. I've since found my original password but that no longer works so presumably has been reset in some way!

Please could someone advise, I've had my virgin.net email for well over 20 years and really need to access my messages asap

Thanks

[用心棒]

Have you tried resetting the password via Forgotten your Password? | Reset Here | Virgin Media? If successful and suspicion of compromise exists then follow the advice here, My Virgin media email has been hacked | Virgin Media Help

FYI: the prerequisite for continuing use of a Virgin Media email account is that:

• it is link to an active Virgin Media broadband account

or:

• less than 90 days have passed since broadband service was terminated

Does your virgin.net email account meet that criteria?

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