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Changing e mail login password

Joining in

I'm having the exact same problem, having tried to log in on a new device. I've since found my original password but that no longer works so presumably has been reset in some way!

Please could someone advise, I've had my email for well over 20 years and really need to access my messages asap



Very Insightful Person
Very Insightful Person

Have you tried resetting the password via Forgotten your Password? | Reset Here | Virgin Media? If successful and suspicion of compromise exists then follow the advice here, My Virgin media email has been hacked | Virgin Media Help

FYI: the prerequisite for continuing use of a Virgin Media email account is that:

  • it is link to an active Virgin Media broadband account


  • less than 90 days have passed since broadband service was terminated

Does your email account meet that criteria?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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