Changing e mail login password

[MackAlps]

Keep getting the above message when trying to change password.  Email now not send/receiving.

Have tried 20 different passwords, different browsers, switching off McAfee.  Can anyone help?

[MackAlps]

Thanks for reply,

I tried the links, same log in page as I was using, tried again no change in message.

I had aready done everything on the "email has been hacked link".

Re the Virgin Broadband account, do you mean I need Virgin Broadband?  I have never had it, and have had the email for some 20 years.  Is this a recent change?I do have a Virgin media account, but cannot get into it either, as password doesn't work and I now can't change it.

Any ideas?

[Graham_A]

Virgin.net email addresses created in the old dial up days had to be moved to a VM broadband account for continued use once the dial up service was closed down around a decade ago.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/jump-to/first-unread-m...

[MackAlps]

Thanks for reply, very helpful.

So to summarise, I have just been lucky/unlucky it has continued working over the past 8 years?

[Graham_A · Accepted solution]

Pretty much yes.  VM have not been very good at applying for their own T&Cs regarding closing orphaned accounts.

Since May 2022 they have withdrawn the facility for any customer to create a new VM email account.