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Changing an NTL email password

wils26
Tuning in

on ‎03-05-2023 10:22

Hi,

 

My Elderly Dad is a Virgin Broadband customer and has a Virgin Media email address.  He also has a ntlworld.com email address, which is now no longer recognising his current password, so Outlook keeping requesting a password?

How can he check if his ntlworld email address is still live and also how can he change the password?

Thanks

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用心棒
Very Insightful Person
Very Insightful Person

on ‎03-05-2023 13:31

Reset the account's password via Forgotten your Password? | Reset Here | Virgin Media? Once you have successfully reset the password sign into My Virgin Media | Virgin Media and select Account settings > Virgin Media Mail settings > Generate new App password ― use this new app password with Outlook.

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